1. General Provisions and Service Provider Details
Service Provider: [Company Name / Full Name], located at [Address], Tax ID (NIP): [NIP Number], National Business Registry (REGON): [REGON Number], email: [Email Address], phone: [Phone Number].
These Terms and Conditions specify the rules for using the rzepiska.eu website, placing house rental reservations, and the rights and obligations of the contracting parties.
All prices listed on the website are gross prices (inclusive of tax) and are expressed in Polish Zloty (PLN).
2. Reservation Process and Payments
• House reservations are made via the online form on the website. The service synchronizes the availability calendar via the iCal system with external platforms (including Booking.com, Slowhop, Alohacamp).
• To successfully place a reservation, a deposit of 50% of the total reservation value must be paid at the time of booking.
• The remaining balance (final fee) will be automatically charged 14 days before the scheduled check-in date. The Client agrees to the automatic charging of the designated payment method for the amount equal to the final fee.
• Payments are processed by an external payment service provider, Stripe. The Service Provider does not store Clients' payment card details.
• If the final fee is not received 7 days prior to the scheduled check-in, the Service Provider reserves the right to cancel the reservation and retain the deposit previously paid.
3. House Rules and Stay Regulations
Check-in time starts at 3:00 PM on the day of arrival, and check-out time is by 11:00 AM on the day of departure.
Wilcza Polana: Maximum capacity of 6 guests.
Płomykówka: Maximum capacity of 5 guests.
Czarny Domek: Maximum capacity of 2 guests.
The Tenant assumes full financial responsibility for any damage or destruction to the rental property and its equipment caused by their own fault or the fault of their visitors.
4. Cancellation and Refund Policy
Guest Cancellations:
30 days prior to arrival: The deposit is non-refundable.
Fewer than 14 days prior to arrival or No-show: The Guest bears the full cost of the reservation (100% of the total amount).
Service Provider Cancellations: If the house cannot be provided due to reasons beyond the Service Provider's control (force majeure, system failure/breakdown), the Client will receive an immediate 100% refund of the funds paid to the same account/card used for payment.
5. Exclusion of the Right of Withdrawal
In accordance with Art. 38 point 12 of the Polish Act of May 30, 2014, on Consumer Rights, a Client who is a consumer does not have the right to withdraw from a distance contract within 14 days without giving a reason, provided that the service relates to accommodation for non-residential purposes and was ordered for a strictly specified day or period of performance.
6. Complaints and Applicable Law
Complaints must be submitted electronically to: [Email Address]. Complaints will be processed within 30 days from the date of receipt.
The agreement is governed by Polish law. Any disputes will be settled by the competent Polish common courts.
1. Personal Data Controller
The Controller of your personal data is [Company Name / Full Name], located at [Address], Tax ID (NIP): [NIP Number], contact email: [Email Address].
2. What Data We Process and Purpose of Processing
Reservation Handling & Contract Performance (Art. 6(1)(b) GDPR): We collect first name, last name, email address, phone number, residential address, and reservation details (dates, number of guests).
Payment Processing (Art. 6(1)(b) and (f) GDPR): Payment details are processed through the Stripe platform.
Accounting and Tax Obligations (Art. 6(1)(c) GDPR): Issuing invoices and receipts.
Legitimate Interest of the Controller (Art. 6(1)(f) GDPR): Establishing, pursuing, or defending against potential legal claims.
3. Data Recipients and Transfers Outside the EEA
Personal data may be transferred to trusted third-party entities supporting the website's operations: payment processor (Stripe), email service providers (Resend), reservation management software providers, and accounting service providers.
Some of these providers (Stripe, Resend) may store data on servers located outside the European Economic Area (e.g., in the USA). Data transfers occur based on appropriate legal mechanisms, such as Standard Contractual Clauses (SCC) or the EU-US Data Privacy Framework, ensuring an adequate level of data protection.
4. Data Retention Period
Data is processed for the duration necessary to fulfill the reservation, and thereafter for the period required by law (e.g., 5 years for accounting records) or until the statute of limitations for potential claims expires.
5. User Rights
You have the right to: access your data, rectify it, erase it ("right to be forgotten"), restrict its processing, request data portability, and object to its processing. You also have the right to lodge a complaint with a supervisory authority — the President of the Personal Data Protection Office (UODO).